Electronic Communication Delivery Policy (E-Sign Disclosure and Consent)
This policy describes how True Link Financial, Inc. (“True Link”) delivers communications to you electronically. We may amend this policy at any time, as set forth in the True Link User Agreement
Electronic delivery of communications
You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, "Communications") that we provide in connection with your True Link accounts ("Account") and your use of our services. Communications include:
We will provide these Communications to you by posting them on the True Link website and/or by emailing them to you at the primary email address listed in your True Link profile.
Hardware and software requirements
In order to access and retain electronic Communications, you will need the following computer hardware and software:
We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from True Link. By giving your consent you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online at a later date.
How to withdraw your consent
You may withdraw your consent to receive Communications electronically by writing to us at "True Link Financial, Inc. Attn: E-Sign, 315 Montgomery Street Fl. 10, San Francisco, CA 94104", or by contacting us via the "Contact Us" link at the bottom of each page of the True Link website. If you fail to provide your consent, or if you withdraw your consent to receive Communications electronically, True Link reserves the right to either deny your request for an Account, restrict or deactivate your Account, close your Account, or charge you additional fees for paper copies.
Requesting paper copies of electronic Communications
If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 180 days of the date we provided the Communication to you by contacting us as described above. We will send your paper copy to you by U.S. mail. In order for us to send you paper copies, you must have a current street address on file as your “Home” address in your True Link profile. If you request paper copies, you understand and agree that True Link may charge you a Records Request Fee for each Communication.
Updating your contact information
It is your responsibility to keep your primary email address up to date so that True Link can communicate with you electronically. You understand and agree that if True Link sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, True Link will be deemed to have provided the Communication to you.
Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add True Link to your email address book so that you will be able to receive the Communications we send to you.
You can update your primary email address or street address by contacting us at support@truelinkfinancial.com or 877-264-8783. If your email address becomes invalid such that electronic Communications sent to you by True Link are returned, True Link may deem your Account to be inactive, and you will not be able to transact any activity using your True Link Account until we receive a valid, working primary email address from you.
